Peplink EssentialCare | SmartCare | PrimeCare

Scalable Peace of Mind

These integrated plans includes everything needed to monitor, provision, and support your network as it grows:
EssentialCare and SmartCare are designed to simplify network maintenance, so you can focus on building your business.
And PrimeCare is a subscription that bundles InControl, Warranty, SpeedFusion license upgrades, and FusionHub Licenses into one subscription.

Peplink Care plans

InControl Cloud Management

Whether your deployment has 10 endpoints or 1000, InControl makes network management simple. Monitor network health, centralize policies, push configurations to multiple devices, and obtain audit logs with ease.

Software Updates

The Peplink team is constantly developing firmware updates with new features and security patches. After a router model is introduced, we they will keep developing new firmware for it for years to come. This means with the Care plan, your router will always have access to the latest features.

Product Warranty

EssentialCare has you covered. In the rare event that you encounter an issue, Peplink will replace the product so that your business stays up and running without further expense.

SpeedFusion Cloud Usage

The SpeedFusion Cloud enables Peplink devices under a Care Plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.

Technical Support

With a Care plan, your certified partner will provide comprehensive technical support. Each partner is equipped with specialized training, years of expertise, and our backing. They are ready to handle anything your deployment may encounter.

ADVANTESCO Peplink Distributor ADVANTESCO support
FeaturesEssential CareSmart CarePrime Care
Incontrol Cloud Management
Hardware Warranty
Firmware Upgrades
Technical Support
Standard RMA
Advance Hardware Replacement for RMA
FusionHub License
SpeedFusion Bonding
PrimeCare Software Licenses
SpeedFusion Cloud Usage
Available forAll Peplink products  Blue Chip Series Models with SKU no.
ending with -PRM

Frequently Asked Questions about PrimeCare

If you look at the silver label underneath your device, the SKU of your product will have a -PRM suffix. Soon, PrimeCare status will also be visible on InControl, stay tuned!

The previous subscription services (InControl Subscription, FusionHub Licenses, Warranty) are still available for non-PrimeCare devices. PrimeCare devices will need to be in PrimeCare in order to use InControl.

No, if a device is on PrimeCare, it automatically has access to all SpeedFusion functionality. As long as the device remains in PrimeCare, SpeedFusion functionality will remain.

Yes you can, PrimeCare devices will not count towards the peer limit of any FusionHub that it is connected to. For example, a FusionHub 20 normally supports up to 20 peers. This is particularly useful for connecting numerous sites that require little bandwidth such as PoS terminals.

If a PrimeCare device is not subscribed to PrimeCare, it will maintain networking functionality and remain configurable via the on-device Web UI. InControl access, FusionHub licenses, and PrimeCare software features such as SpeedFusion Bonding will be disabled. All other functionality will remain unaffected.

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