Peplink Warranty/SmartCare/RMA

From email and apps to data management and logistics, technology is an essential component of every business today. Technology innovation demands continual improvement with a strategy that’s supported by your vision and a professional. An approach that is maintained through system notifications and user feedback, with the result being the constant elevation of the IT service experience. We implement solutions that are rigid enough to set simple workflow protocols, yet flexible enough to withstand change and updates in technology. Behind every system plan and implementation are a strong emphasis on data security, mobility, communication, and business goals.

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Warranty

SmartCare

RMA

DOA

The Picture shows the Peplink warranty renewal options.

01.

Customers should inform Peplink Customer Support about issues experienced when request replacement service, with their contact information and serial numbers of the defective hardware.

02.

ADVANTESCO and Peplink Support Team will provide a DOA/RMA number and RMA center address for customer to ship back the defective hardware.

03.

Customer should bear all costs of shipping the defective hardware to ADVANTESCO UAE or NZ RMA Center. ADVANTESCO will be responsible for the return shipping only.

04.

Customers should ship the whole package, including all accessories which are originally packed with the hardware, back to Peplink’s RMA center.

05.

Customers should send back the defective hardware within fourteen (14) calendar days of receipt of the replacement hardware, or ADVANTESCO and Peplink reserves the right to invoice customers at list price of that replacement hardware.

01.

Contact either Peplink support team by writing to https://www.peplink.com/contact/support/ or ADVANTESCO support team and describe experienced issues. Please provide enough details for investigation.

02.

You should request a RMA number issued by the ADVANTESCO/Peplink support team with a RMA center address. ADVANTESCO/Peplink will not accept RMA request without a confirmed RMA number.

03.

Customers should ship the hardware back within fourteen (14) calendar days after the RMA request confirmation. RMA authorization is revoked after such grace period.

04.

Customer should bear all costs of shipping the defective hardware to ADVANTESCO UAE or NZ RMA Center, while ADVANTESCO will be responsible for the costs of sending the repaired hardware back to customer.

05.

The authorized RMA number should be written clearly on the returning package.

06.

Customers should ship the whole package, including all accessories that came with the hardware , back to Peplink RMA center.

07.

Customer is responsible for proper packaging. Any parts or items damaged by insufficient or inaccurate packaging will void the warranty.

08.

All personal configurations may be restored to factory default during the refurbishment process, and ADVANTESCO / Peplink disclaims all responsibility and liability for the configurations of the hardware.

09.

If the hardware contains defective accessories, please notify ADVANTESCO / Peplink support team about the problem experiencing. It may help to save the shipping cost if it is the case of accessories issues.

Out of Warranty Repairing Service

The cost for the out of warranty repair for all devices will be 50% of the MSRP price, in which:
Customer shall bear two-way shipping costs
The repaired (or replacement) unit comes with a 1 year standard warranty. Warranty begins from the shipping date.

01.

Customers need to inform Peplink Customer Support about issues experienced when request replacement service, with their contact information and serial numbers of the defective hardware.

02.

ADVANTESCO and Peplink Support Team will provide a DOA/RMA number and RMA center address for customer to ship back the defective hardware.

03.

ADVANTESCO will be responsible for the shipping costs both ways. Shipping method will be provided for customer to send in the defective hardware. Return shipping will be also handled by ADVANTESCO.

04.

Customers should ship the whole package, including all accessories which are originally packed with the hardware, back to Peplink’s RMA center.

05.

Customers need to send  the defective hardware back within fourteen (14) calendar days of receipt of the replacement hardware, or ADVANTESCO and Peplink reserves the right to invoice customers at list price of that replacement hardware.

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